Workplace Listening Skills (CE: 1.0)



This presentation will look at the importance of listening skills when communicating in the workplace.  It examines the process of listening as a skill that allows one to make sense of and understand what another person is saying.   This session discusses barriers to listening and various types of listening. It also presents ways to enhance our ability to employ these types of listening in the workplace with co-workers, patients, clients, and managers. 


Learning Objectives:

  • Identify barriers or roadblocks to effective listening.
  • Discuss the types of effective listening.
  • Outline reasons why effective listening is important.
  • Examine ways to become an active listener.



Janet Sesser, RMA (AMT), MS


 Launched: 2018