Fundamentals for Phlebotomy Technicians: Module 2 - Professional Communication and Conduct

Fundamentals for Phlebotomy Technicians is a review course to help individuals prepare for the Registered Phlebotomy Technicians Certification Examination. This course includes an introduction module and module 2.

Each content module contains knowledge checks, a quiz, resources, and references. Modules do not need to be completed in one sitting.


Module 0: Introduction

This module reviews how to navigate the course, describes the module structure, and lists other resources to prepare for the medical assistant certification exam. 

Module 2: Professional Communication and Conduct

This is one of six modules from the Fundamentals for Phlebotomy Technicians course. This module reviews communication skills, patient education, special test requirements, proper telephone etiquette, and the importance of professional conduct and appearance standards.

This module contains knowledge checks between subtopics and a short quiz. Both are ungraded for your own assessment of understanding the content being presented. You can start and stop the module and come back as often as you would like for further review and practice.

Refer to the Fundamentals for Phlebotomy Technicians course for a list of all modules.


​​Jason Wheeler, DHSc., MBA, RPT, RMA, CMAS, AHI
​Lori Schmidt, MS, SBB, MT(ASCP)
​Cynthia Doby, EdD, MS, MAEd, BS, MLS(AMT), CPT(NPA)

Launched: 2023

NOTE:  This does NOT count for CCP points.  This is a review course for those preparing to take the RPT Certification Exam and want to review Clinical information.