Description:
Eliminate negativity in the workplace by dealing effectively with difficult attitudes. This course helps supervisors and employees recognize the characteristics of rotten attitudes and sort out the problems they cause co-workers and even patients.
Learning Objectives:
- Understand how negativity impacts relationships and performance
- Assess a challenging situation and determine an appropriate strategy
- Utilize a 5-step process for dealing with difficult people
- Identify the reason(s) for someone’s poor performance
- Develop potential solutions for resolving a problem
- Manage conflict with confidence
2022
Additional Information:
No Refunds
Expiration Date - 12 months from the date of the first-course launch