Description:
During the COVID-19 pandemic, businesses are dealing with a patchwork of mask-wearing policies. For a variety of reasons, some customers refuse to wear masks. This can be a nightmare for public-facing workers!
Learning Objectives:
- Explain why companies have mask policies in place
- Outline situations where customers should be allowed into your business without wearing masks
- Describe the steps your company can take to address customers' objections Recall the techniques for encouraging compliance with your company's mask policy
- Summarize the methods for de-escalating a confrontation with an angry mask-refusing customer and bring about a positive outcome
Launched: 2021
Additional Information:
No Refunds
Expiration Date - 12 months from the date of the first-course launch