2021AM: Root Cause Analysis, Not Just an Investigation (CE: 1.0)


This presentation discusses how to perform a root cause analysis on a presenting problem. Root cause analysis begins with a complaint and determines the solution through resolution and sustainability. This course will cover various methods of performing root cause analyses, including real-life examples.

Learning Objectives: 

  • Determine who to invite to the table for a root cause analysis. 
  • Ensure success and sustainability.


Carol Starks, FACHE, MS, MLS, CLS

Launched: 2021