2021AM: Root Cause Analysis, Not Just an Investigation (CE: 1.0)

Description: 

This presentation discusses how to perform a root cause analysis on a presenting problem. Root cause analysis begins with a complaint and determines the solution through resolution and sustainability. This course will cover various methods of performing root cause analyses, including real-life examples.

Learning Objectives: 

• Determine who to invite to the table for a root cause analysis. 
• Ensure success and sustainability.

Author(s):

Carol Starks, FACHE, MS, MLS, CLS

Launched: 2021