2021AM: Root Cause Analysis, Not Just an Investigation (CE: 1.0)
This presentation discusses how to perform a root cause analysis on a presenting problem. Root cause analysis begins with a complaint and determines the solution through resolution and sustainability. This course will cover various methods of performing root cause analyses, including real-life examples.
- Determine who to invite to the table for a root cause analysis.
- Ensure success and sustainability.
Carol Starks, FACHE, MS, MLS, CLS